Duncan Findlay, Customer Journey

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199710_1997204772772_8216575_n“This is a pipe and tweed man and he’ll always live in the country”. – Midwife to Duncan Findlay, Redlands Nursing Home, off Great Western Road, Glasgow.

Born on the 2nd April 1951, Duncan Scott Findlay came into this world to the words above. Rumour has it that the midwife who delivered young Duncan was a bit of a clairvoyant, offering the above words to Duncan’s mother and father upon his arrival. In early life, Duncan grew up in Ayrshire. Stair, to be precise. His father ran The Stair Inn, and was also an accomplished musician, as was his mother. Both his parents graced the stage of the famous Pavilion Theatre in Glasgow. This is an accolade that Duncan was only too happy to share with his parents when he performed there many years later. He is still a regular performer there to this day.

The Prediction

16298661_10212401691140356_5397384491812538212_nDuncan eventually swapped the West Coast for a home at the foot of the Ochils in Tillicoultry. This year marks 34 years at his current home and brings truth to the element of the above statement which mentions “He’ll always live in the country”. After careers in Music and Education, Duncan decided that it was time to complete the prediction. After reading about Roseberry Tailoring on Social Media, he decided to enquire about the possibility of  having a Tweed Jacket made. Something smart, but not too formal. Something that he can wear for all occasions. Tailored just for the man himself and with some subtle details just to make the design his own. Mr Findlay is now a “Tweed man”.

After discussing needs and ideas, we settled on a mid-grey herringbone Harris Tweed to be the basis for the jacket. Next, we selected a silver paisley leaf design for the lining, before discussing the style aspects of the jacket. This was easy as we were both more or less on the same wavelength when it came to how the jacket should look. Timeless, classic design was the key. Notched lapels of standard width. Slightly slanted pockets with a standard width pocket flap and black leather buttons, finished with side vents. Buttonholes were stitched in black thread just to finish off the look, including the lapel buttonhole. Nothing loud and shouty about this, unlike some of Duncan’s guitars.

Duncan Findlay is still an in demand professional musician and composer of music for television and film.

12033003_10208110668627475_3365243154955933514_nFinal piece of the puzzle

Now, Mr Findlay isn’t a smoker, and it’s unlikely he’ll be taking up the habit any time soon, but Roseberry Tailoring couldn’t think of any other way of handing over Duncan’s new tweed jacket than to complete the premonition. We took to the internet to find Duncan the perfect decorative pipe to accompany the jacket. We’ve had so much fun throughout this process with Duncan, hearing stories of his career in music and reminiscing over the years he spent as my lecturer at UHI in Perth. To hear of this premonition made by the midwife who delivered him back in 1951 made us think about what bespoke tailoring means to people. In this case, it meant the second instalment of bringing the premonition to life. It was only fitting that we completed the trio of predictions by presenting Duncan with this final object.

Sir, we hope you enjoy your tweed jacket for many years to come. It’s been a pleasure.

2 thoughts on “Duncan Findlay, Customer Journey

  1. What a lovely story. It must be great to be part of someone like Duncan’s journey. Love the jacket. Shows how going to Roseberry for your next jacket or suit means much more than just attending a fitting. Amazing how you always seem to bring a little bit of every customer into each item. A real personal touch.

  2. That was a fine story Duncan of your jacket..Hope you have a great life time wearing it, you look very dapper in it x ♪♪♪♪.

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